Important: Before deleting your account, Ahivooy may require you to resolve active transactions, services in progress, quotes, subscriptions, or pending activities associated with your profile.
Delete your account from the app
- Open the Ahivooy app and sign in.
- Go to your profile or the Settings section.
- Select the Delete Account option.
- Review the information displayed and confirm your request.
- If there are pending activities, the app will indicate what must be resolved before you can continue.
Request assistance by email
If you cannot access the app or need assistance, send an email to contacto@ahivooy.com using the email address associated with your Ahivooy account.
Include in your message:your registered email address and a clear statement that you wish to delete your account and associated personal data.
Data that may be deleted
- Your user account.
- Personal profile information.
- Information associated with your use of the platform, where applicable.
- Preferences, settings, and data linked to your profile.
Limited data retention
Certain information may be retained temporarily when necessary to comply with legal, tax, contractual, security, fraud prevention, dispute resolution, or user protection obligations.
Any retained information will be limited to what is strictly necessary for the applicable retention period.